PAYMENT REMINDERS OR PREVENTION OF UNSETTLED ACCOUNTS
This course of action is taken in the form of personalised letters sent to the debtor, codified if necessary, and will take into account the presentation of any commercial aspect that may be appropriate.

PURPOSE:
- TO CONFIRM the due date for payment.
- TO AVOID recurrent reasons for non-payment such as non-receipt or loss of invoice, absence of authorised signatory.
- TO OBTAIN before due date of payment any promissory notes, bills of exchange or accepted drafts.
- TO BE AWARE of the existence of a complaint, justified or not, which is/will be the source of delayed payment of an invoice due or possibly of later invoices not yet due.
- TO DEAL WITH the complaint before the payment falls due thereby avoiding deferment of such payment. This payment reminder phase before due date requires a sound approach compatible with accounts receivable where the decision by a company to call on the services of an outside EXPERT for this purpose will only cause payment to materialise with greater certainty or generate more information feedback concerning obstacles thereto. This stage / procedure always provides for payment being made by your customers to you directly.

PRE-LITIGATION is an intermediate stage between non-payment of an invoice on its due date and your decision to resort to debt collection through legal channels.

This stage complements the “PAYMENT REMINDER BEFORE DUE DATE” procedure but is carried through in stronger terms without, however, neglecting the length of standing of particular business relationships.

Nevertheless, the aim is to inform the debtor that an account is overdue and that settlement must be made forthwith. This procedure will demonstrate the supplier’s resolve to be paid without further delay, failing which legal action will be taken unless a valid reason for non-payment is given. Here again, intervention by an outside EXPERT service such as ours can only emphasise this resolve.

An AMICABLE SETTLEMENT demonstrates a creditor’s resolve to be paid any amount rightly owed to it or to settle a complaint at the same time as preserving the supplier/customer relationship.

PROCEDURES :

· Letters :
- Suitably worded payment reminders sent out at regular/close intervals (progressive severity of wording)

· Telephone calls :
- Our highly-skilled staff, accustomed to all situations, will provide this service.
- If need be, these calls may be made at specific times – even on Saturday mornings for a more favourable effect.

· Personal visits to debtor’s address :
- Service offered in the same way as telephone calls but making use of an established agent list for visits outside our geographic area.

· We can also :
- Draft private agreement memoranda.
- Find sureties with joint and several liability.
- Manage agreed repayment schedules.

All procedures are implemented strictly according to the wishes of our clients. We can transfer any file from “AMICABLE SOLUTION” status to “RECOVERY THROUGH LEGAL CHANNELS” status at any time with our client’s agreement.