General procedure
Payment reminder letter before due date taking payment method into consideration
Invoicing
full payment or credit -> file closed
partial payment or credit - > follow-up collection of balance owed
Reminder before due date for payment
dispute -> await instructions
Follow-up letter if necessary with reminder of 1st letter sent before due date * Wording according to payment record
Pre litigation
full payment or credit -> file closed
partial payment or credit - > follow-up collection of balance owed
dispute -> await instructions
Personalised follow-up by telephone
Amicable settlement
full payment or credit -> file closed
Formal notice of litigation by registered letter with confirmation of receipt. Ppssibility of enclosing copy documents
partial payment or credit - > follow-up collection of balance owed
dispute -> await instructions
Personalised follow-up by telephone
undertaking by debtor -> ensure payment are received on due dates
Recovery through legal channels
- Protective measures - Sequestration of equipement - Obtaining judicial instruments - Order to pay - Writ of summons - Enforcement measures - etc...
Optional service : - Follow-through of joint actions